Job Description

Job Description

You are a strategic leader who thrives in dynamic environments, driving business performance and operational excellence for Chase’s youth products. Join our team to shape the future of youth banking and make a lasting impact on families nationwide.

As a Product Director within the Student Growth Segment team, you will lead a cross-functional team to drive the end-to-end development of youth and family banking products that are educational, engaging, and deliver business impact. As a leader, you will challenge traditional approaches, remove barriers to success, and foster a culture of continuous innovation to create customer-centric solutions. Success in this role will result in seamless, delightful digital experiences that empower kids to learn financial responsibility, deepen parent trust and engagement with Chase products, and drive measurable growth in adoption, retention, and satisfaction within the Youth & Family segment.

In this role, you will be a strategic leader who leads ibusiness performance and operational excellence for Chase’s youth banking products.  You will combine product vision, customer insight, and hands-on leadership to shape the future of youth banking and create impactful experiences for families nationwide. Join our team to reimagine how young people and their parents engage with money, from first savings goals to responsible spending.

Job responsibilities

• Define and Drive Product Vision: Shape the product strategy for youth and family banking product/experiences that balance regulatory compliance, user empowerment, and brand differentiation.
• Reimagine Digital Journeys: Design intuitive, age-appropriate onboarding, account management, and parental controls that foster financial literacy and trust.
• Customer & Market Insight: Leverage design thinking and competitive benchmarking best practices to identify evolving family needs and emerging fintech trends.
• Prioritize and Deliver: Own product roadmaps, business cases, and P&L accountability for youth and family banking products.
• Measure Impact: Define and manage success metrics tied to engagement, satisfaction, retention, and responsible financial behavior.
• Lead a Small, High-Performing Team: Manage and mentor product managers alongside cross-functional teams to deliver solutions focused on family digital experiences.
• Collaborate Across Functions: Partner with compliance, marketing, engineering, data analytics and Chase branches to ensure cohesive product execution.
• Influence stakeholders across Consumer Banking, Risk, Compliance, Marketing, Operations, and Technology to align business priorities and execution.

Required qualifications, capabilities, and skills

• 8+ years of experience or equivalent expertise delivering products, projects, or technology applications
• Proven track record delivering consumer digital experiences, ideally in fintech, banking, and/or youth-oriented platforms.
• Strong understanding of UX for multi-stakeholder products (e.g., parent + child).
• Demonstrated ability to translate insights into high-impact digital features.
• Data-driven mindset with fluency in A/B testing, analytics, and business case development.
• World-class communication and storytelling skills for senior stakeholders.
• Effectively communicate complex product, technical, and business concepts to diverse audiences, including executive leadership and cross-functional teams.
• Demonstrate a deep passion for customers – understanding and improving customer experience, consistently advocating for their  needs in product strategy.
• Tenacity in the face of challenges and ambiguity: deep expertise successfully solving difficult technical and organizational challenges to drive product delivery and measurable results.

Preferred qualifications, capabilities, and skills

• Passion for financial education and inclusion.
• Experience building products for Gen Alpha, Gen Z, or family audiences.
• Experience with regulatory environments governing minors’ accounts or family banking preferred.
• Ability to thrive in a fast-paced, mission-driven environment with a startup mindset.

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We are here to help you manage your money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.

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