Service Delivery Manager Job at VDart Inc, Duluth, GA

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  • VDart Inc
  • Duluth, GA

Job Description

Service Delivery Manager :

Duluth,GA

Job Description:-

  • 10+ years managing in the technical field of a business environment
  • Should have handled the Managed service projects in the past
  • Past experience in managing and organizing effectively within a dynamic environment where parallel projects need planning, guidance and agility
  • Experience in using current industry standard business tools for communication, collaboration, planning, tracking and reporting.
  • Excellent analytical, organizational, time management, verbal, and written skills and be detail-oriented
  • Experience in leading / driving Major Incident calls to speed resolution
  • Self-starter with ability to work independently under pressure and react quickly and in support of changing priorities
  • Able to multi-task in a fast-paced organization
  • Able to interact effectively and cooperatively with partners and consultants at all levels
  • Able to engage, inspire, influence people
  • 3+ years of ITSM process experience: Service-Now or similar ticket system
  • Bachelor's Degree in applicable field with related course work in a technology, engineering, banking, government, or similar environment with regulations
  • Previous management / leadership experience, with a demonstrated ability to effectively collaborate and influence others while ensuring all targets are met, on schedule and within parameters
  • Proficient written and oral communication skills

Preferred:

  • Committed to high quality standards and making continuous improvements
  • IBM Mainframe experience
  • ITIL certified
  • Able to think conceptually - need to understand the appropriate level of detail to create in models to solve problems
  • Able to build consensus, use active listening skills, and work harmoniously with others in getting a job done while promoting a culture of teamwork, excellence, and integrity
  • Able to work in a face-paced environment, and adapt to change

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