Job Description

About ShipHero

ShipHero is a technology company that provides a leading Warehouse Management System (WMS) and outsourced fulfillment services to over 5,000 e-commerce brands. We are a globally remote company with a passion for building innovative solutions and supporting our customers' growth. Our team is agile, collaborative, and dedicated to excellence.

Position Summary

As an ERP Integration Specialist I, you will support the implementation of NetSuite ERP integrations with the ShipHero platform. This is a client-facing, project-based role that spans requirements gathering, configuration, testing, go-live, and post-implementation support. You'll collaborate closely with Sales Engineers, Engineering, and Customer Success to ensure integrations are delivered successfully and meet client-specific operational needs. This role also includes resolving ERP-related support tickets through Zendesk.

Key Responsibilities

ERP Integration & Configuration

• Implement NetSuite integrations using ShipHero's SuiteApp and supporting tools.
• Configure integration workflows for inventory, orders, fulfillment, and invoicing.
• Translate client business processes into functional mapping and configuration requirements.
• Conduct API and data flow validation between ShipHero and NetSuite.

Client Communication & Project Management

• Lead customer discovery sessions to gather ERP requirements and use cases.
• Serve as the primary point of contact for assigned ERP projects from kickoff through go-live.
• Manage timelines, risks, and status updates in JIRA and other internal systems.
• Host weekly check-ins and provide proactive updates to clients and internal stakeholders.

Testing & Troubleshooting

• Perform end-to-end testing of integration logic and data mapping.
• Validate data sync accuracy between NetSuite and ShipHero, including edge cases.
• Triage ERP-related support tickets submitted via Zendesk, escalating when necessary.
• Coordinate with Engineering on system-level fixes or enhancements.

Documentation & Enablement

• Create client-facing documentation and walkthroughs for NetSuite integration setup.
• Maintain internal documentation of common configuration patterns, workflows, and known issues.
• Share feedback with the product and engineering teams to improve integration quality and supportability.

Required Qualifications

• 1–2 years of experience implementing or supporting ERP systems, preferably NetSuite.
• Familiarity with core NetSuite modules (Orders, Inventory, Fulfillment, Invoicing).
• Understanding of basic integration principles (APIs, webhooks, data mapping).
• Familiarity with JSON, XML, or scripting (e.g., JavaScript, SuiteScript).
• Strong organizational skills and ability to manage multiple concurrent projects.
• Experience using tools like JIRA, Zendesk, Postman, and Google Sheets/Excel.
• Excellent written and verbal communication skills; able to explain technical concepts to non-technical users.

Nice to Have

• Experience with the ShipHero SuiteApp or NetSuite Connector tools.
• Prior exposure to e-commerce or warehouse/fulfillment workflows.
• Direct or conceptual experience with wholesale order management in NetSuite, particularly as it applies to fulfillment or WMS integration.

Perks

• Company provided equipment you need to be happy at your job.
• PTO + holidays.
• Mandatory fun time. We mean it. Work-life balance in spades.
• Robust benefit offerings include Health, Dental, Vision, Life, Accident, Short Term Disability and Critical Illness (availability dependent on location).

Our Core Values

• Do the right thing - Our employees are held to the highest standards. We act with integrity and honesty, embrace accountability, and do what's right, even when no one is watching.
• Tenacity - We take a relentless approach in our business: We show up expecting to win every day, obsess about serving our clients and employees, and are driven by results.
• Have Fun & Be Bold - We support work-life balance and have fun while being our bold and authentic selves.
• Scrappiness - We do more with less. We are scrappy, determined, resourceful, and relentless in delivering results.

ShipHero would like to thank all applicants for their interest; however, only those selected for an interview will be contacted.

Ship Hero is committed to a diverse and inclusive workplace. ShipHero is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age or any other characteristic protected by law. We are committed to providing employment accommodation in accordance with the law. If you require accommodations due to a disability at any stage of our hiring process, please notify our Human Resources Team.

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