The Service Manager will oversee all aspects of managing the service technicians as well as manage the maintenance base and maintain customer retention. A solid candidate will be able to leverage existing HVAC Service management experience in a small business environment where intelligence, people skills, and cost consciousness are critical. This role will require the candidate to have a positive change within the company immediately.
Key Responsibilities:
· Manage day-to-day operational decision making within a fast-growing small business
· Understanding and reporting on key metrics and their impact on the business
· Effectively control costs
· Team player with successful history of leading and building teams with direct responsibility for hiring/terminating employees
· Proven implementation and execution abilities, and the ability to take ownership of key decision processes
· Sound strategic planning skills
· Perform technician ride along for training
Qualifications include:
· At least 10 years of operational leadership experience directing service staff and personal knowledge of HVAC experience is a must!
· Exposure to managing a service business and/or employees working outside of the office
· Stable work history with ability to provide references
· Ability to pass drug and background check
Personal Attributes:
· Intelligence – possesses raw intellect and ability to think outside the box
· Enthusiastic – Must pose enthusiasm towards team members as well as our customers
· Decisive – track record of making and implementing sound strategic decisions based on a mixture of analysis, experience and judgment
· Entrepreneurial – must be a self-starter and have the ability to identify and implement initiatives that are well-aligned with the company’s strategic plan
· Results Oriented – links decisions to overall business objectives and strategies to improve service goals
Since 1979, Doctor Cool & Professor Heat has provided AC service and sales in the Bay area from Houston to Galveston, Texas. No other company that serves these areas can claim better service or more recognition. As the ONLY air conditioning and heating company in Greater Houston having earned BBB awards 15 years in a row, you can count on us to keep you comfortable!
Doctor Cool received the Awards for Excellence, Winners of Distinction, and is a two-time Pinnacle Award winner! In addition, the Trane company has recognized Doctor Cool and Professor Heat for the past 15 years for customer satisfaction. What does this mean for you? You can trust us to take care of all your air conditioning repair, heating, and indoor air quality service and sales needs at a higher standard of customer service and satisfaction.
If you’re in Houston, Dickinson, League City, or any area in between and need air conditioning repair, heating installation, or general maintenance, Doctor Cool & Professor Heat are ready to help!
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