Department: Flight Operations
Location: Biggin Hill Airport
Closing Date: Open
Salary: DOE
Helicopter Operations Manager
Location: Biggin Hill
Contract: Full-time
About the Role
We are looking for an experienced Helicopter Operations Manager to oversee and coordinate all aspects of our ground operations. This role is critical in ensuring smooth day-to-day operations, managing a high-performing team, and delivering exceptional service to clients. You will act as a key liaison between clients, flight crews, and operational staff, ensuring compliance with aviation regulations and company standards.
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Key Responsibilities
• Client Communication: Serve as the primary point of contact for clients, ensuring excellent customer service and handling all operational queries.
• Flight Coordination: Manage and book flights, ensuring timely and efficient scheduling.
• Team Leadership: Lead and manage the ground operations team, providing guidance, training, and performance management to ensure operational excellence.
• Operational Planning: Oversee daily ground operations, including aircraft handling, logistics, and coordination with flight crews.
• Safety & Compliance: Ensure all operations comply with safety standards, company policies, and aviation regulations.
• Charter Management: Coordinate charter helicopter flights, liaising with clients and internal teams to deliver a seamless experience.
• Problem Solving: Address operational challenges promptly and effectively to maintain service quality and client satisfaction.
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Skills & Experience
• Proven experience in aviation operations or a similar role within the aviation industry.
• Strong knowledge of regulatory requirements and operational compliance.
• Excellent communication and client relationship management skills.
• Ability to lead and motivate a team in a fast-paced environment.
• Strong organisational and problem-solving skills.
• Proficiency in flight booking systems and operational planning tools.
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