Job Description

Job Title: Remote Call Center Representative

Location: Remote
Company: Downtown Physical Therapy and Rehab
Job Type: Full-Time / Part-Time
Department: Patient Services / Front Desk Support

About Us:

Downtown Physical Therapy and Rehab is a leading outpatient clinic committed to helping patients recover, heal, and achieve optimal physical health. Our team provides personalized care through evidence-based treatment plans in a supportive and welcoming environment. As our practice continues to grow, we are looking for a compassionate and efficient Remote Call Center Representative to be the voice of our clinic and support our patients from the very first phone call.

Job Summary:

The Remote Call Center Representative is responsible for managing inbound and outbound calls, assisting patients with scheduling, insurance verification, and general inquiries, and ensuring an exceptional patient experience with every interaction. This role plays a vital part in maintaining smooth operations and supporting our front desk and clinical team.

Key Responsibilities:

• Answer incoming calls in a timely and professional manner.
• Schedule, confirm, and reschedule patient appointments using our EMR system.
• Provide accurate information about clinic services, insurance coverage, and appointment availability.
• Conduct patient intake over the phone and verify insurance eligibility and authorizations when necessary.
• Follow up on patient no-shows and appointment cancellations.
• Route calls and messages to appropriate staff or departments.
• Maintain accurate and up-to-date patient records.
• Deliver excellent customer service and resolve patient concerns with empathy and efficiency.
• Assist with administrative tasks as needed to support clinic operations.

Requirements:

• High school diploma or equivalent required; associate degree or higher preferred.
• Minimum 1 year of experience in a medical or call center environment.
• Familiarity with physical therapy or medical office settings is a plus.
• Proficiency in using EMR systems, Microsoft Office, and phone systems.
• Strong communication and interpersonal skills.
• Ability to multitask, stay organized, and work independently.
• Comfortable working in a remote environment with reliable internet access.

What We Offer:

• Competitive salary based on experience.
• Flexible remote work schedule.
• Opportunities for professional development and growth.
• A collaborative and supportive team environment.
• Opportunities for career growth in the healthcare industry
• Health benefits (for full-time employees).
• Paid time off and holidays.

Join us and become a trusted voice for patients on their journey to recovery!
To apply, please submit your resume and a brief cover letter highlighting your customer service experience.

Downtown Physical Therapy and Rehab is an Equal Opportunity Employer.

We celebrate diversity and are committed to creating an inclusive environment for all employees.

About US

Downtown Physical Therapy & Rehab is a physical therapy clinic that offers a variety of services, including sports medicine, rehabilitation, and orthopedic care. History:

Established in 1983, Downtown Physical Therapy & Rehab has served the Boston, MA area

Offers one-on-one treatment in a comfortable environment

Has a diverse staff of physical therapists

Services:

Sports medicine: Includes evaluation, treatment, and prevention programs for athletes

Rehabilitation: Includes pre- and post-surgical rehabilitation, TMJ rehabilitation, and women's health

Orthopedic care: Includes treatment for a variety of orthopedic problems

Treatment methods: Manual therapy, Ultrasound, Hot packs and ice, and Dry needling. Insurance:

Accepts insurance and credit cards

Most forms of physical therapy treatment are covered by insurance

Accessibility: Wheelchair accessible entrance and restroom, and accepts new patients.

Other information:

Offers direct access to physical therapy

Patients can ask their doctor if physical therapy is right for them

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