Job Description

At we believe the outdoors brings out the best in all of us. We are committed to fostering a culture of belonging and creating safe inclusive spaces where everyone feels welcomeboth here and Outside. We value individual differences and are dedicated to maintaining an inclusive work environment where everyone can bring the best of their experience and talents and truly thrive.

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is looking for bilingual (French Canadian/English) Customer Service Home Agents to take incoming calls from our customers while working from home.

In this year-round position youll be the friendly voice welcoming both English and French speaking customers to placing their orders and answering their questions all from the comfort of your Maine home office.

Our phone lines are open from 8am-8pm 7 days a week. Within that time frame we are looking for candidates that can provide at least 30 hours per week of availability and especially those that can work until 8pm.

All applicants must reside in the state of Maine.

All applicants must be fluent in both French Canadian and English.

Starting pay is $21.36/hr. plus employees will earn an extra $1/hr. for hours worked after 6PM.

We are looking for fluent bilingual French & English speakers who have:

• An interest in providing excellent customer service

• Experience (or aptitude) enhancing the customer experience by suggesting companion items

• Strong communication and interpersonal skills

• The ability to learn new computer systems quickly

• A quiet dedicated workspace in your Maine home

• A tech-savvy spirit with their own computer internet and webcam all of which meet our requirements (details below)

Heres what makes this work-from-home opportunity in Maine stand out:

• Competitive pay - $21.36/ hr !

• Flexible scheduling - Our phone lines are open from 8:00 AM to 8:00 PM 7 days a week. Within that time frame we are looking for candidates who can provide at least 30 hours per week of availability and who can be schedul ed primarily during the latter half of the day ( until at least 8:00 PM ).

• Delight our customers - Be the friendly voice that helps with orders answers questions and keeps the L. experience legendary.

• Be part of the L. family - Enjoy a generous employee discount participate in a 401k plan borrow gear for outdoor adventure s shop in our employees only store an d more!

• Work from the comfort of your Maine home office.

Ready to join the adventure Please r eview more specific expectations below:

Home Office Requirements : To participate in the L. Home Agency program your home office must meetallthe following standards. T here are no exceptions.

Technology Requirements:

Personal Computer

• Operating System: Windows or Mac only

• If Windows: Windows 11 is (Windows S mode is not compatible)

• If Mac: m acOS Ventura 13.5. 1 or newer is

• Memory: 8 GB of RAM minimum(16 GB preferred)

• Monitor s : 2 monitors each at least 17 (24 preferred)

• Keyboard& Mouse: Full-size keyboard with the number pad; external mouse with scroll wheel ( both are if usinglaptop)

• Speakers: Internal or external

• Webcam : Installed and ready to go

• Headset: USB headset with microphone ( forMS Teams video calls)

• Power: Surge protected power strip

Internet

• Internet connection type: Broadbandonly (No satellite service ormobilehotspots are allowed due to Payment Card Industry (PCI) standards)

• MinimumAcceptableSpeeds:

• Download: 25 Mbps

• Upload: 5 Mbps

• Modem/Router:

• Modem/router musthave an available Ethernet port to connect a wired IP phone (phone is provided by L. )

• Modem/routermust be accessible within 10 feet ofyourphonesetup

Personal Phone Access

• L. Home Agents must havea personal phone (cell or landline) available for emergency use

WorkspaceRequirements

• Location: Your h ome o ffice must be located in Maine

• Environment(strictsecuritystandards):

• A separate workspace that is quiet privateand free from distractionsand other household members

• No background noise (pets TVs clockchimes household members etc.)

• Must meetPayment Card Industry (PCI) standardsto protect customer information

• Customer informationisnot to be viewed or overheard by third parties

• Furniture: A desk and chair that allows the Home Agent to work safely and comfortably ( must incorporate good ergonomics) . Ifoffered a positionyou will be asked to send photos of your home office set up for approvalprior to training .

L. Provides

• IPPhone (VoIP)

• Headset power brick and cables

• Secure software access

Interview Requirements:

• A PC or laptop with a webcam

• A reliable internet connection

Interviews onboarding and training are conducted over a Microsoft T eams video call ( similar to Zoom). Part of the interview is a computer skills assessment that will be observed by the interviewer . Qualified candidates will be asked to schedule their own interview and will receive a TEAMS link in advance of the interview.

If you are hired the L. L. B ean - provided equipment will be mailed to you. Once you are set up virtual web-based training classes are scheduled separately. Again a working web camera is required .

The application for this position requires screenshots or pictures of your computers operating system RAM and results of an internet speed test from your proposed home office location. Please be aware of this when you start your application.

At L. we understand that it is everyones responsibility to create and foster an inclusive environment where everyone can be themselves at work and make it easy for others to do the same.

Health and Safety Requirement: Every employee is responsible for contributing to a safe and healthy workplace. Employees are expected to be active participants in health and safety by following all safety policies and procedures reporting unsafe conditions or at-risk behaviors to leadership and conducting work in a safe manner. Those in a leadership role are also expected to model safe behaviors evaluate risk and ensure that risks are reduced to acceptable levels.

If you care about the outdoors joining is a great way to feel good about what you do. Our benefits package makes a good thing even better with programs and perks designed to support your health and financial goals. Plus maintaining a healthy work-life balance and re-charging outside are all part of the plan.

If your experience looks a little different from what weve identified and you think youd be great at this role wed love to learn more about you! At we believe the outdoors brings out the best in all of us. We strive to reflect this every day in our commitments to employees and partners and in our efforts to promote belonging.

Required Experience:

Unclear Seniority

Job Tags

Full time, Work from home, Home office, Flexible hours,

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