Job Description

We are seeking someone who is comfortable working hard in challenging situations, enjoys meeting new people, has excellent communication skills, works well under pressure, and is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you’ll thrive in this work environment. In this position, you will be making a difference every day.

Summary

The Construction Coordinator is responsible for managing a wide range of functions necessary to the construction process. They are responsible for ensuring an accurate supplemental estimate is created from a Project Manager’s Scope, delivering a consistent and complete estimate, and maintaining a high quality of service in all dealings with customers, insurance adjusters, and resource providers involved in construction services. Construction Coordinators work closely with the Construction Estimator, Project Managers, and Construction Managers to provide support throughout the team.

Key Responsibilities

• Assist with customer service and management of the customer experience
• Educate customers on the reconstruction and insurance process
• Maintain internal and external communications
• Review and validate project file documentation
• Confirm with the Estimator and Project Manager (PM) that the project scope of work is complete
• Assemble accurate and well-organized supplemental estimates and submit them through the appropriate channels
• Communicate with insurance adjuster regularly regarding estimate approvals

Position Requirements

• Previous restoration estimating and/or insurance adjusting experience is a plus
• Superb customer service
• Effective written and oral communication
• Proficient use of Xactimate estimating software is a plus but not required
• Critical thinking and problem-solving skills
• Team Player
• Technologically skilled

Skills/Physical Demands/Competencies

• Walking and/or standing throughout the day 
• Some site visits will be required to accurately estimate a project
• The employee is occasionally exposed to extreme conditions such as heat 
• The noise level at individual job sites can be loud

Normal Working Hours, Additional Working Hours, and Travel Requirements 

This is a full-time position, working hours varying between 8:00 a.m. and 5:00 p.m., Monday–Friday, 40 hours per week minimum on. This position frequently requires long hours, working on-call, and weekend work. Travel is required and is primarily local. 

Benefits:

• Paid training
• Opportunity for Advancement
• Paid Time off and Holidays
• And more!

Pay  starts at $45,000 salary based on experience

At SERVPRO®, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service.

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